Making a return or exchange is easy. You have 14 days from our dispatch date to decide whether to keep your items.
Exchanges and customer returns should be sent to the following address:RETURNS DEPT.
CHURCH HALL STUDIOS
4 REDHILL STREET
LONDON NW1 4BG
TEL: +44 (0)20 7387 4337
Please note that items must be returned new, unworn and with all original packaging and swing tags still attached. We do not accept any item with any indication that it was worn or used.
Items must be returned in their original, undamaged JANE CARR packaging as this is considered part of the product. We are unable to accept merchandise that is not received in the above, specified conditions and in such cases, the item will be returned to the purchaser.
Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original outer packaging provided.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
We strongly recommend you obtain a free 'certificate of posting' from your chosen delivery service, as we will not accept responsibility for parcels lost in transit. For complete peace of mind you could consider sending the goods recorded delivery, but we regret we cannot refund this charge.
Please note that postal costs for returned goods are the customer’s responsibility. We will reimburse any reasonable costs you incur in returning the following items to us:- Items we delivered to you in error
- Items that were damaged upon delivery or are defective or incorrect
Customers’ statutory rights are unaffected.
RECEIVING A REFUND
Your refund (excluding all shipping costs, and sales taxes) will be credited to the original purchaser’s payment card or as a JANE CARR gift card. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this procedure and time span.
If you have received an item from JANE CARR as a gift you may return it for an exchange or gift card to the same value of the item(s). Unfortunately monetary refunds cannot be given on gift purchases as all refunds must be made to the original purchaser's credit card.
Your purchase should be sent back to us within 14 days of our dispatch date. Returns outside of this period may be accepted at the discretion of JANE CARR.
View our Terms & Conditions our information on cancelling your order.